In groups of four, get people to find out something that they all have in common and something that is unique. One of my favourite icebreakers is the ‘same but different’ game. With thanks to one of Call Centre Helper’s readers 8. We’ve found that if an agent gets everyone laughing at their joke, it really helps to get the conversation going. We always start by asking our new agents to share a joke, even if it is shamefully bad (like Christmas cracker jokes). This isn’t work related, but it does get everyone engaged in thinking about innovation, change and endless possibilities. Ask everyone to answer ‘what’s new in the world?’Īt the beginning of each induction, I ask everyone to individually answer ‘what’s new in the world?’. This creates a lot of noise and energy in the room, as people start learning small nuggets about each other. New recruits should tell each other 3 things about themselvesĪsk your new recruits to talk to as many of their new colleagues as possible in 5 minutes, while telling each person they meet 3 things about themselves.įor example, their best holiday, favourite music and someone they would most like to meet. Simple but effective ideas include ‘outline your expectations of this job role’ and ‘illustrate a bad example of customer service’. Ask agents to give a brief presentation about bad customer serviceĭivide your new agents into smaller teams and ask them to voice an idea by means of a simple chart or presentation. With thanks to one of Call Centre Helper’s readers 4. These drawings should reflect a mundane skill that the individual happens to be exceptionally good at, such as hoovering the stairs or making cottage pie.Īfter around 5 minutes, get everyone to hold up the pictures of their ‘Hoover Man’ or ‘Cottage Pie Girl’ superheroes and explain their mundane skill to the group. One silly way to help your new recruits relax and get to know each other is to ask them to draw themselves as a ‘mundane superhero’. Ask your new recruits to draw a ‘mundane superhero’ I find a fun induction activities is to start by asking new recruits a question that is relevant to why they are in the room right now.įor example, “If you had to give just one reason why you’re glad to be joining this company, what would it be?” Ask why they are pleased that they are joining the company This opens up the discussion and also means I can find out interesting things about the group quickly. It is then up to the rest of the group to figure out which is which. I usually do the classic ‘two truths, one lie’ game, where the agents are asked to tell two truths and one lie about themselves. Play the ‘two truths, one lie’ game to get the conversation moving These induction games for new employees are great activities for induction ice breakers. I'll update this recap page to include your examples.Here are some tried and tested icebreaker activities to help get your inductions for new employees off to a great start. The call center challenge is still open! If you have one or more ideas you'd like to share, please jump over to the original challenge and post your links in the comments section. Share Your Call Center Training Examples! I’ll update the recap posts to include your demos. You can jump into any or all of the previous challenges anytime you want. The weekly challenges are ongoing opportunities to learn, share, and build your e-learning portfolios. View demo | Learn more | Richard Watson | about the e-learning challenges: View Demo | Nagarjuna Veeramallu | Pixentia | Richard Watson View Demo | Gerard Friel | Blog Post | Call Center Interaction View Demo | Source File | Jeff Kortenbosch | Serious Learning | Call Center Training Challenge View Demo | Source File | Daniel Adeboye | Blog Post Call Center Training - Studio ‘13 View Demo | Andrew Sellon | Blog Post | Call Center Interactive Training View Tracy's Call Centre Demo | Tracy Parish | Blog Post | Call Center Comic Book Game View Jackie's Call Center | Jackie Van Nice | Blog post | Centre Keep up the amazing work, E-Learning Heroes! Call Center Software Training Just add a link in the comments below and we'll update this post to include your example. And if you share your challenge demos on Twitter, use #ELHchallenge so your tweeps can find your e-learning coolness.You're also welcome to share your call center demo on our Facebook call center challenge page. Interested in sharing a call center demo? Howdy E-Learning Heroes! I hope you're enjoying this week's challenge.Īfter seeing what you folks come up with week after week, I think the slogan "There's an app for that" should be changed to " There's an E-Learning Hero for that!" You guys are amazing amazing. Thanks to everyone who shared a demo, source file, or supportive feedback this week. Call Center Training in E-Learning RECAP #47: Challenge | Recap
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